Resident Troubleshooting Guide
Per the lease, please submit all work orders by logging into your portal. To avoid unnecessary fees, we have put together
this troubleshooting guide to help you find solutions to common maintenance issues that we run into.
Garbage disposal not working – push reset button on underside of disposal, also ensure there
is nothing stuck down the drain (common items are food debris, glass, screws, peels, etc) Reminder:
If something is found down the drain that should not be there such as toys, broken glass, etc – total
invoice will be a resident charge
Dishwasher not coming on - check to see if there is a wall switch that turns power on to appliance
- Switch/Outlet not operational - Check breakers
- Hard wired smoke detector continues to alarm – shut off at breaker until Handyman can arrive
- Automatic garage door not going down - make sure sensors on either sides are aligned properly and nothing is on the sensor
HVAC not coming on
- If the thermostat is not operable, make sure you are using new, properly sized batteries. (i.e. if AA, make sure batteries say AA and not “AAA” - Yes, this mistake has happened).
- If thermostat is not operable or unit is not turning on, check to see if GFCI around in the bathroom or kitchen are tripped and reset. Also, turn off breaker to the HVAC for 10 minutes and then turn back on to see if that helps.
- Some HVAC systems have filters that can only be accessed through the system panel and not through a typical filter grate. The panel may have an activation switch that will turn the unit off if the panel is not secured and the switch is not fully depressed. If you replace filters by removing the HVAC panel, make sure the panel is secure and switch is fully depressed.
- Make sure the on/off switch to the HVAC is in the correct position. In the form of a light switch, just flip it if unsure.
HVAC not providing proper flow through vents - check air filters to ensure they are clean/installed properly,
replace every time you receive it through Filter Delivery Service or at least 1/month.
HVAC not cooling properly - pour ¼ cup bleach in the primary condensate line to clean out, this should
be done 1-2/year. Not doing so can cause flooding; replace filter. If this doesn’t work, submit a work order
and turn the fan to AUTO to defrost any lines that may be frozen. If the unit is equipped with a sensor on this
drain, it will turn the unit off if the drain is clogged.
- Clogged toilets – try using a plunger
- Clogged drains – try using a liquid plumber/Draino and/or a plunger if needed - If you are on septic, make sure any chemicals you use are SEPTIC SAFE.
- For any plumbing leaks - shut water off immediately until a plumber can arrive to prevent further damage. This can be via a shut-off valve at the water supply valve, but in an emergency, you can also shut off the water supply to the home near the water heater.